SMS and delay thresholds
SMS notifications
Send updates to patients when running behind automatically
Twilio
SMS message (running behind)
Edit the message sent when the clinic is running behind. Use: {Title}, {Last Name}, {Dr Name}, {Current Delay Time}, {Adjusted Appointment Time}, {Clinic Name}
Thresholds
Based on the day projection, not a flat clinic-wide delay.
minutes
minutes
Only patients whose projected wait exceeds the threshold above are texted.
minutes